User Experience Applied at University Libraries

The chapter summarizes and analyzes the use of User Experience (UX) methods applied to four university libraries – two American and two from the United Kingdom, concluding whether the use of the method may be considered a tool to enhance the user’s participation inside the informational spaces. The first section provides a definition of the term UX and its usage at university libraries. The second section introduces the four chosen international university libraries. Its subsections are divided in how the projects applying UX were performed in each school. The final section compiles and analyzes the results regarding the changes made through the usage of the UX methods inside the libraries and briefly mentions the lack of its presence in Brazil.